Team

Get to know us

Meet some of our great people: what keeps them engaged, the work they still point to with pride, a fun fact with a little personality, and a quick skills snapshot so you can picture how they work with you.

• 

  Jay

  UX Guru

  What gets them going

  Jay gets pulled in by the moment a messy customer journey finally clicks, fewer dead ends, better decisions, and experiences that feel obvious in the best possible way.

  A win, and a wildcard

  • Customer portal redesign

    Outcome: Reduced support questions on key flows, lifted completion rates, and gave product teams a design system they could actually reuse.

    Their role: UX lead, research, journey mapping, prototyping, usability testing, and design system direction.

  • Fun fact

    Can spot a confusing button label from across the room, politely, but with the energy of someone who has seen too many checkout forms suffer.

  Skills snapshot

  Hard skills

  • UX research94
  • Interaction design92
  • Design systems88

  Soft skills

  • Customer empathy95
  • Workshop facilitation90
  • Product storytelling87
• 

  Bo

  Customer Success Driver

  What gets them going

  Bo is happiest when she knows a customer so well that service improvements feel obvious, not reactive. She spots friction early, closes the loop, and keeps promises visible.

  A win, and a wildcard

  • Customer success service rhythm

    Outcome: Clearer success plans, faster response on recurring pain points, and service improvements customers could actually feel.

    Their role: Customer success lead, customer listening, SLA rhythm, service improvement, account health.

  • Fun fact

    Keeps a tiny notebook of customer quotes, partly for insight, partly because the best feedback usually arrives between meetings.

  Skills snapshot

  Hard skills

  • Customer health93
  • SLA management90
  • Service improvement88

  Soft skills

  • Customer empathy96
  • Follow through92
  • Calm escalation handling89
• 

  Matthijs

  Customer Thoughtleader

  What gets them going

  Matthijs gets energy from helping customers see which services will actually move the needle. He connects ambition, value, and delivery so good ideas become useful decisions.

  A win, and a wildcard

  • Customer value strategy reset

    Outcome: Sharper service positioning, clearer customer journeys, and an internal strategy that put customer value at the center of every commercial conversation.

    Their role: Customer thoughtleader, service discovery, value strategy, customer conversations, internal alignment.

  • Fun fact

    Can turn a vague customer wish into a whiteboard map before the coffee cools, then somehow remember everyone’s preferred follow up style.

  Skills snapshot

  Hard skills

  • Customer strategy93
  • Service positioning91
  • Value mapping89

  Soft skills

  • Commercial empathy94
  • Executive storytelling90
  • Internal alignment88
• 

  Rai

  Issue Tackler Extraordinaire

  What gets them going

  Rai thrives when a complex customer environment is humming again and everyone can feel the difference. He tracks the awkward issues, finds the real cause, and keeps performance sharp under pressure.

  A win, and a wildcard

  • Customer environment stabilization

    Outcome: Recurring incidents dropped, performance became predictable again, and the customer team gained a clearer operating rhythm for daily support.

    Their role: Support engineer, issue triage, root cause analysis, performance tuning, customer handover.

  • Fun fact

    Keeps a personal scoreboard of strange fixes, not to brag, mostly to prove that yes, the weird printer problem really did have a network cause.

  Skills snapshot

  Hard skills

  • Issue triage94
  • Performance tuning90
  • Customer environments89

  Soft skills

  • Calm under pressure95
  • Clear customer updates91
  • Ownership mindset92
• 

  Sophie

  Customer Value Explorer

  What gets them going

  Sophie is at her best when she finds the customer, the problem, and the moment where we can create value fastest. She looks for fit before pitch, because nobody needs another pretty solution to the wrong problem.

  A win, and a wildcard

  • Customer value discovery sprint

    Outcome: Sharper qualification, faster routes to real customer problems, and service conversations focused on measurable value from day one.

    Their role: Customer value explorer, discovery, qualification, value mapping, customer problem framing.

  • Fun fact

    Has a talent for asking the one question that makes the room pause, then somehow makes everyone relieved it was finally asked.

  Skills snapshot

  Hard skills

  • Value discovery94
  • Customer qualification91
  • Problem framing90

  Soft skills

  • Curiosity96
  • Commercial clarity92
  • Customer intuition93
• 

  Thom

  Code Whisperer

  What gets them going

  Thom loves turning real world problems into elegant applications that feel simple on the surface and solid underneath. He keeps best practice in focus where it matters most: performance, usability, and scale.

  A win, and a wildcard

  • Workflow app rebuild

    Outcome: A cleaner user experience, faster load times, and a codebase the team could extend without turning every change into archaeology.

    Their role: Code whisperer, architecture, application design, performance tuning, usability, scale planning.

  • Fun fact

    Can explain a gnarly refactor with a napkin sketch so clear that non developers start nodding like they reviewed the pull request themselves.

  Skills snapshot

  Hard skills

  • Application architecture94
  • Performance tuning91
  • Scalable delivery89

  Soft skills

  • Elegant problem solving95
  • Developer mentoring90
  • Product judgement88
• 

  Stefan

  AI Hivelord

  What gets them going

  Stefan is happiest when AI stops being a buzzword and starts doing useful work. He brings the right models, agents, automations, and guardrails into the mix so teams get leverage without chaos.

  A win, and a wildcard

  • AI delivery accelerator

    Outcome: Practical AI patterns moved from experiments into daily workflows, with clearer prompts, safer handoffs, and faster delivery on repetitive work.

    Their role: AI hivelord, agent design, prompt systems, workflow automation, practical AI enablement.

  • Fun fact

    Names experimental agents like a tiny product lineup, then retires the dramatic ones when they start sounding too confident for their own good.

  Skills snapshot

  Hard skills

  • AI agents92
  • Prompt systems90
  • Automation design88

  Soft skills

  • Curious experimentation95
  • Practical judgement89
  • Team enablement87
• 

  Jeffery

  Business Flow Optimizer

  What gets them going

  Jeffery gets pulled in by tangled business flows, unclear ownership, and issues that keep circling back. He turns complexity into a clear path forward so teams can move with confidence.

  A win, and a wildcard

  • Business process clarity sprint

    Outcome: Messy handoffs became visible, root causes were prioritized, and leadership got a practical route to better flow, fewer delays, and cleaner decisions.

    Their role: Business flow optimizer, process analysis, issue mapping, stakeholder alignment, path to success.

  • Fun fact

    Can turn a chaotic process workshop into three clean boxes and one uncomfortable but useful question before the biscuits are gone.

  Skills snapshot

  Hard skills

  • Process analysis94
  • Issue mapping91
  • Operating models88

  Soft skills

  • Clarity under complexity95
  • Stakeholder alignment92
  • Decisive facilitation89

Want to work with us? Get in touch.